Let us talk! – with you, for you, and with your customers.

We provide a wide range of services for facilitating any company’s overloaded work while maximizing productivity and saving time!

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Bambus Services is a constitutive jigsaw of Bambus Group. Bambus Group is an independent company, founded in 2014 in the capital of Kosovo, Prishtina. However, the idea and the roots of the Group emerged long before. For several years, hard work and vision were put to build a network of companies and connect experts in different fields. Today their holding is one of the fastest growing companies in Kosovo.

Inbound

With X multilingual agents inhouse, we offer inbound services with competitive pricing along with a strong list of features and exceptional customer service.

Outbound

We provide professional outbound services for companies seeking to actively engage with potential or existing customers and earn valuable insights about products and services as well as increasing their revenue and retention.

Technical Support

We offer managing technical support contacts for companies worldwide through live chat, email and phone support. We further provide IT infrastructures, management of data, communication, and security.

Bambus Contact Center keeps you on track!

We provide you with a range of services at high speed and competitive costs!
Individual packages

No size fits all! Together with our client we tailor the optimal package of services which responds best their needs.

High speed

Time is precious for any business’ smooth function. We have the necessary resources to ensure any service is delivered with no delay.

Global coverage

Our multilingual team is there to ensure that services’ delivery knows no borders! We reach out to people both locally and overseas.

How we operate

  • 1

    Planning

    We analyze your needs in detail. We get to know your goals. We plan how to respond to them.

  • 2

    Team training

    We sign experienced and devoted agents to smoothly get to know your brand, goals and customers.

  • 3

    Integration

    We apply and integrate our services with your existing business processes. We ensure it is a smooth transition.

  • 4

    Test

    We run a test to see how effective our strategy is. We then gather outcomes and your feedback to further improve our strategy.

  • 5

    Act

    We act and you see the difference.

WHY BAMBUS SERVICES

Our People

Our agents are friendly people who are equipped with a multi-cultural and cross-industrial understanding of the market. They understand your needs and provide the right solutions.

Our Technologies

Our studios are updated continuously with the latest technology developments in order to maximize the efficiency of services offered.

Our professionalism

Our supervisors closely follow up with any service being delivered to our clients, thus ensuring professionalism and high quality on the deliverables.

Our transparency

We take great responsibility on ensuring each process is conducted with utmost transparency towards our clients.

Our multilingualism

We take pride on being a meeting point of highly fluent multilingual individuals who enable us a global coverage of the market. We speak your language, whichever it is.

Our expertise

We ensure you and your customers’ are getting a qualified and knowledgeable representative every time we receive a call. We know the right specific approach and ensure your wants and needs are met and your customers are satisfied.

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