A Guaranted Quality

Our eyes are on Quality Assurance!

Bambus Group follows leading security practices for the safety of our gathered Data and Information. We are certified by TÜV NORD with DIN ISO / IEC 27001: 2013 “Information Security Management Systems”, which provides assurance to our clients that we’re updating frequently our Quality and Security Management Program in complete accordance with international laws in action such as GDPR and ISO.

Bambus Group adheres to the “Standards of Quality assurance in Social and Market Research”. We also follow the principles of DIN ISO 20252 “Social and Market Research Services”, while planning to get certified for this standard in mid-2019.

ISO Certifications

TÜV NORD with ISO 9001 and DIN ISO / IEC 27001: 2013 “Information Security Management Systems”.

5 Steps Interviewer Training

In order to be able to gather conclusive data, come up with worthwhile results, and draw meaningful conclusions, it is important to prepare our interviewers professionally. By implementing standard ISO DIN 9001, every process within Bambus International is carefully defined and controlled by the Human Resource Department.

Recruitment Process

Every interviewer undergoes an aptitude test focusing primarily on language and communication skills.

Explaining the Market

After interviewers pass the recruitment process successfully, they are briefed on the principles and main values in the area of marketing research.

Training

We provide training in the areas of communication techniques and soft skills, as well as the obligatory trainings on ISO DIN 27001 data security and protection.

Categorized

Bambus International classifies interviewers from the beginning into B2C or B2B research and provides them with project briefings. Each interviewer brings unique abilities, qualifications, and experiences to our team.

Continuous training

Every interviewer will be monitored and coached on every single project they are working, garantueeing the quality of work Bambus is promising to its clients.

Multilingual Teams

We have 300 multilingual full-time agents inhouse, that can cover up to 20 languages and 400 freelancers.

Multilingual Teams

Our supervisors support and accompany our interviewers and ensure that their projects are implemented efficiently. Quality and performance play an important role in achieving the desired results.
Our Supervising team has all technical abilities to follow our interviewers closely as they work in phone calls or in the field, thereby monitoring their communication, fair sampling, and qualitative interviewing. This continuous monitoring enables us to prepare individual reports for our employees and provide feedback to them. An added benefit of live monitoring is the improvement in the communication skills of our interviewers.